The Concierge at St. Luke’s

Posted on Jul 12, 2017

St. Luke’s Medical Center-Quezon City introduces the first hospital-based medical concierge in the Philippines. It started in 2011 with the creation of the first hospital-based HMO Concierge. Six years after, The Concierge at St. Luke’s is now a two-storey facility dedicated to private, international and HMO patients where Medical Concierge Officers guide patients through every step of their medical journey. Services at The Concierge include seamless planning and coordination of inpatient and outpatient medical requirements including setting doctors’ appointments, scheduling of tests and procedures, facilitation of Letters of Authorization (LOA) and Guarantee of Payment (GOP), computing medical cost estimates, and assistance in facilitation of admission and discharge.

Given the volume of medical tourists going to the two medical centers, St. Luke’s-Quezon City and St. Luke’s-Global City, The Concierge also addresses non-medical concerns such as transportation service, hotel accommodations, visa extensions, and other travel arrangements. An added convenience is the eHealth Hub where patients can conveniently access St. Luke’s online for test results, room reservations, executive checkup reservations, online payment during admission, and order and pay of tests and procedures.

At the ribbon cutting ceremony were (L-R): St. Luke’s-Quezon City VP & Assistant Head of Medical Practice Group and Assistant Medical Director Dr. Anthony T. Uygongco, Plan Administrator of Calvo’s Selectcare Mr. Frank Campillo, St. Luke’s President and CEO Dr. Edgardo R. Cortez, Executive Director of the Association of Health Maintenance Organizations of the Philippines, Inc. (AHMOPI) Mr. Carlos da Silva, St. Luke’s SVP & Head of Marketing and Industry Relations Ms. Jo C. Aguilar, and St. Luke’s-Quezon City SVP and Head of Medical Practice Group and Medical Director Dr. Jose B. Moran.