St. Luke’s HMO Concierge CARES: Giving HMO Members A More Convenient Hospital Experience
St. Luke’s Medical Center offers a more convenient experience to its HMO partners through HMO Concierge CARES program.
This program provides HMO patients end-to-end assistance to make their hospital visits as comfortable and convenient as possible.
HMO Concierge CARES offers the following services:
St. Luke’s HMO Concierge helps HMO patients with the processing of LOA (Letter of Authorization) approval for outpatient procedures, referral to medical doctors, admission approval, processing of final health insurance coverage, and scheduling of appointments with their doctors.
HMO patients who are scheduled for inpatient procedures can request assistance in booking a hospital room from St. Luke’s HMO Concierge. This allows the patients to experience a more relaxed, direct-to-room hospital admission.
RESERVATION ASSISTANCE FOR NEEDED PROCEDURES
St. Luke’s HMO Concierge likewise provides assistance to HMO patients who need to schedule an outpatient procedure, such as imaging and other diagnostic tests.
HMO patients will be assisted by HMO Concierge to help them process hospital discharge inside the patient’s room.
SCHEDULING OF FOLLOW-UP CONSULTATION
To provide a more personalized care, St. Luke’s HMO Concierge assists in the scheduling of the patient’s follow-up consultation with his/her attending physician.
HMO Concierge CARES is one of St. Luke’s ways of ensuring that all patients get the quality care and assistance they need so they can focus more on their recovery.
For more information, you may reach St. Luke’s HMO Concierge at:
St. Luke’s Medical Center-Global City
8-789-7700 local 1181 and 1182
St. Luke’s Medical Center-Quezon City
8-723-0101 local 4161
St. Luke's Medical Center - Global City
Rizal Drive cor. 32nd St. and 5th Ave
Taguig City, Philippines