The 1st Asian Patient Experience Scientific Meeting: Patients' Needs First

The 1st Asian Patient Experience Scientific Meeting: Patients' Needs First

Date:

November 16, 2017

Time:

Venue:

Henry Sy, Sr. Auditorium, 5th Floor, St. Luke's Medical Center - Global City, Taguig City, Philippines

Contact Details:

+6327230101 ext. 4220 / 4221

St. Luke's Patient Experience Group


Two day event: November 16 - 17, 2017


Day 1 -  November 16, 2017

7:30 AM – 8:30 AM

Registration

8:30 AM – 8:35 AM

Opening Ceremony

8:35 AM – 8:50 AM

Welcome Remarks

Arturo S. De La Peña, MD, FPCS, FACS

SVP & Head, Medical Practice Group and Medical Director

St. Luke’s Medical Center Global City

8:50 AM – 9:05 AM

Opening Ceremony

Hon. Francisco T. Duque III, MD, MSc

Secretary

Department of Health

Republic of the Philippines

9:05 AM – 9:50 AM

Keynote:

Patient Experience: The Power of &”

Jason A. Wolf, Ph.D., CPXP

President

The Beryl Institute

Texas, USA

9:50 AM-10:05 AM

Networking and Break

10:05 AM-10:50 AM

"The Goal of Medical Tourism in the Philippines"

Hon. Wanda Corazon Tulfo-Teo

Secretary

Department of Tourism

Republic of the Philippines

10:50 AM-11:05 AM

Acknowledgements

11:05 AM-11:35 AM

"No Shortcuts"

Alejandro C. Dizon, MD, FPCS, FACS

VP & Head Quality & Patient Safety and Chief Quality Officer

St. Luke's Medical Center

11:35 AM-11:50 AM

Open Forum

11:50 AM-12:50 PM

Networking and Lunch Break

12:50 PM-1:35 PM

“Creating a Consistent & Global Approach to High-Quality Patient Experience”

 Joe Sweet, MBA

Director

International Patient Experience

Cleveland Clinic

Ohio, USA

1:35 PM-1:50 PM

Open Forum

1:50 PM-2:35 PM

"A Patient’s Journey"

Karla Abat-de Jesus

SVP

Retail Bank Marketing

Citibank NA

 

“Enhancing Patient Experience Through Patient and Family Engagement”

Prof. Bernard F. Laya, MD

Head, Patient and Family Engagement Council and

Head, Institute of Radiology

St. Luke’s Medical Center Global City

2:35 PM-2:50 PM

Open Forum

2:50 PM-3:05 PM

Networking and Break

3:05 PM-3:50 PM

"Defining and Improving the Patient Experience – What High Performers Do Differently"

Terry Grundy, MBA, JP

Managing Director

Press Ganey Associates

Australia/New Zealand/Asia

3:50 PM-4:05 PM

Open Forum

4:05 PM-4:35 PM

"The Role of the Physician in the Patient Experience Journey"

Menefrida S. Reyes, MD

Member

Simply Better Everyday-Physician Core Group and Active Consultant

Department of Obstetrics & Gynecology

St. Luke's Medical Center Quezon City

4:35 PM-4:50 PM

Open Forum

4:50 PM-5:00 PM

Recap Day 1

 

Day 2 – November 17, 2017

7:30 AM-8:30 AM

Registration

8:30 AM-9:15 AM

"Every Patient Has a Story: A Global Perspective for Patient Experience Excellence"

Jason A. Wolf, Ph.D., CPXP

President

The Beryl Institute

Texas, USA

9:15 AM-9:30 AM

Open Forum

9:30 AM-10:15 AM

"Organizational Huddles: A Communication Model Towards Great Patient Experience"

Rafael C. Solis, MBA-H

SVP & Head for Operations

St. Luke's Medical Center Global City

10:15 AM-10:30 AM

Open Forum

10:30 AM-10:45 AM

Networking and Break

10:45 AM-11:30 AM

"Delivering High Value Care Through An Outstanding Patient Experience"

Lyell K. Jones, MD

Prior Medical Director

Mayo Clinic Office of Patient Experience and

Chair

Mayo Clinic Payment Model Operations Group Mayo Clinic Rochester, Minnesota

11:30 AM-11:45 AM

Open Forum

11:45 AM-12:15 PM

"Dignity and Respect for the LGBT Community in Healthcare"

Hon. Geraldine B. Roman

Representative

First District of Bataan and

First Transgender Woman to be elected to the Philippine Congress

12:15 PM-12:30 PM

Open Forum

12:30 PM-1:30 PM

Networking and Lunch Break

1:30 PM-2:00 PM

"How Digital is Transforming the Healthcare Industry" Arthur R. Policarpio

Chief Executive Officer

Mobext Inc.

2:00 PM-2:15 PM

Open Forum

2:15 PM-2:45 PM

Recap of Day 2

Networking and Break

2:45 PM-3:15 PM

Breakout Session 1:

"Senior Leader Rounding: Rounding for Outcomes"

Maria Martina Geraldine Q. Dimalibot, RN, Ph.D.

VP & Head

Nursing Care Group

St. Luke's Medical Center Global City

2:45 PM-3:15 PM

Breakout Session 2:

Meet the Experts (Limited Slots)

Jason A. Wolf, Ph.D. , CPXP

The Beryl Institute

 

Lyell K. Jones, MD

Mayo Clinic Rochester, Minnesota

 

Terry Grundy, MBA, JP

Press Ganey Associates

3:20 PM

Adjourn

3:30 PM - 8:00 PM

Post-Event Socials:

Tour of The Mind Museum

Fellowship Night

Moderator:

Emma A. Yuhico

Chairperson, Organizing Committee and

VP / Head Patient Experience Group

St. Luke's Medical Center